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FAQ

Whether you purchase a single item or items in bulk, we always ensure you must know every detail about our products. And this is why we aim to assist you with some necessary questions and answers. If you have any further queries, contact our customer support team.

How can I place an order?

  1. Choose an item and add it to the cart.
  2. After adding all the items that you want to purchase to the cart, click on the checkout button.
  3. Enter your shipping, billing, and payment details as required
  4. Confirm your order by clicking on the submit order button and make the payment

How can I check the supplement facts for items before purchasing?

Most of the health supplements available in our website come with detailed supplement facts. All you have to do is to go through the “Description” section under every product image of the product shopping page. If you can’t find any details, contact us for more information.

Do you ship supplements overseas?

No, we don’t ship overseas, only Australia domestic. But shipping costs will apply, which will be included at the checkout. But we often run promotions and discounts on the products available on our website. All you have to do is to stay tuned for the exclusive deals.

Are my credit card details secure with you?

We won’t take credit card payments, only online/mobile bank transfer/bank deposit. We maintain an SSL or Secure Socket Layer technology on our website to prevent unauthorized people from accessing the website and interrupting the credit card information of the users. To experience a better shopping experience with us, just go through the details of credit card security.

How long does it take to receive my orders?

The total time it takes to receive your order depends entirely on your location. It takes for us to process and deliver the orders 2-4 business days. Clients will get the shipping and delivery details in the saved email address and phone number.

Can I return the products in case of some unfortunate incidents?

At Solids Arms, we always aim to ensure that the customers always love our products. But in case of some unfortunate events, if you need to return the order, we will be happy to help. All you have to do is to contact our contact support or email us directly and we will guide you through the return process.